With “My RatePAY” shoppers can access their own reporting tools Ratepay or the Payment Partner then collects the outstanding amount from the purchase contract between you and the Merchant as direct debit creditor from the current bank account you have specified in accordance with the power of attorney you have issued and the direct debit creditor’s identification number specified therein.

We also manage the debt collection and regular reporting. Furthermore, we send out invoices, payment reminders and overdue notices and provide our own customer service team for Eurowings customers. Ratepay GmbH, Franklinstrasse 28-29, 10587 Berlin, Germany (Ratepay), is a registered payment institution according to the Payment Services Supervision Act (Zahlungsdiensteaufsichtsgesetz ZAG) and constantly supervised and is officially licensed by the German Federal Financial Supervisory Authority. We use multidimensional buyer scoring to check all Eurowings customers for identity, creditworthiness and internal criteria such as payment history and integrate this seamlessly into the ticket purchase process. Passengers continue their user experience on the familiar Eurowings webside instead of being redirected to a third party payment provider. We provide seamless integration without pop-ups, without redirection, without additional data requests. The perfect customer experience is very important to us. We remain invisible as a brand and only appear in the Terms & Conditions and in the Privacy Policy.

In addition, we created a connection to our automated reporting system in order to make Eurowings’s standard EPA files available.įor everything else, Ratepay’s traditional business as usual. In order for all invoices to be settled before the flight date, we created a system with dynamic payment deadlines. We developed a interface between our and Eurowings’s IT-systems to ensure the necessary booking data transparency during factoring. We solved the issue of different tax rates by creating two blocks: one for the flight price and one for taxes.

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